FAQs

Frequently Asked Questions (FAQs)

Welcome to the QuickCraze FAQ section! Below you’ll find answers to some of the most common questions. If you can't find what you're looking for, feel free to reach out to our support team—we’re always happy to help!

1. What is QuickCraze?

QuickCraze is an online eCommerce store offering a curated selection of trending, high-quality products across categories like gadgets, home essentials, fashion, and more. We’re powered by Shopify to ensure a fast, safe, and seamless shopping experience.

2. How do I place an order?

Placing an order is easy!

  1. Browse our products and click on the item you like.

  2. Choose any necessary options (like size or color), then click “Add to Cart.”

  3. Once you’re ready, head to your cart and click “Checkout.”

  4. Enter your shipping and payment details and confirm your order.

3. Is my payment information secure?

Absolutely. QuickCraze uses Shopify's secure checkout system, which includes SSL encryption and PCI compliance to protect your data. We never store your credit card details.

4. What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and more, depending on your location.

5. How long does shipping take?

Shipping times vary based on your location and the product.

  • USA & Canada: 7–15 business days

  • UK & Europe: 7–20 business days

  • Other International Locations: 10–25 business days
    You’ll receive a tracking number once your order ships.

6. Do you ship internationally?

Yes! We offer worldwide shipping on most of our products. Shipping rates and times may vary by destination.

7. Can I track my order?

Yes. Once your order ships, we’ll email you a tracking number. You can also track your order anytime via the “Track My Order” page on our website.

8. Can I cancel or change my order?

We try to process orders quickly, but if you need to make a change or cancel, contact us within 12 hours of placing your order. After that, we may not be able to modify it.

9. What is your return policy?

We offer a 30-day return policy on most items. If you're not satisfied with your purchase, contact us at anujshopify369@gmail.com with your order details, and we’ll guide you through the return process. Please note: items must be unused and in original packaging.

10. What if I received a damaged or incorrect item?

We sincerely apologize for any inconvenience! Please email us at anujshopify369@gmail.com within 7 days of receiving your item. Include a photo and your order number, and we’ll make it right.

11. How do I contact customer support?

You can reach us anytime at anujshopify369@gmail.com or through our Contact Us page. Our team usually responds within 24–48 hours.

Still have questions? Don’t hesitate to reach out—we’re here to help!